Patient Safety First: Why Human Quality Control Is Essential

Patient Safety First: Why Human Quality Control Is Essential

In a time when artificial intelligence (AI) and automated systems are playing an increasingly prominent role in the healthcare and pharmaceutical industries, it’s easy to be impressed by how quickly and efficiently technology can produce content. But there is one thing AI can never replace: professional judgment.

At Mericon, we work every day to ensure that information about medicinal products, medical devices, and patient materials is accurate, up-to-date, and adapted to the intended audience. Learn more about our regulatory services for medicinal products and medical devices.

AI is Powerful – But Not Infallible

Even the most advanced language models can use outdated terminology, make medical errors, or misinterpret professional context. A mistake in a package leaflet, an information letter, or a professional document can have serious consequences for patient care and trust.

Why Human Quality Control Matters

Texts related to medical and regulatory communication must be reviewed by professionals with medical and linguistic expertise. At Mericon, we have extensive experience with:

  • Translating and adapting product information to the Norwegian medical context
  • Ensuring that promotional materials and information to the public comply with the Norwegian law and relevant guidelines
  • Conducting readability tests and adapting language to the recipient’s health literacy
  • Comparing texts against current national and international regulatory standards

Final Clinical Judgement Cannot Be Automated

Although AI-based tools may assist in clinical decision support, the final clinical judgement must be made by a qualified person, as automated systems cannot account for the full clinical context or the individual patient’s circumstances, preferences, and values.

Collaboration Builds Confidence

Safe and responsible use of AI requires interdisciplinary collaboration. We combine technology with medical insight, regulatory expertise, and linguistic precision. This ensures that our clients’ documents meet the highest professional and linguistic standards—regardless of audience

Patient safety is not optional – It’s a responsibility

At Mericon, we take that responsibility seriously—and we are ready to support you throughout your product’s entire lifecycle with documents that are as accurate as they are clear.

Want to know more about how we work with quality control and patient safety? Contact us – we’re happy to help.